Your Safety is Our Priority

Visitor Guidelines - As of June 14, 2021

To keep our vulnerable patients and healthcare workers safe, only certain categories of visitors and caregivers are permitted in the hospital at this time. Please refer to the chart below. Exceptional circumstances may be accommodated. 


If you have any questions, please call 613-774-2420 and ask to be connected with the Patient Unit or Department.


Visits from family and caregivers contribute greatly to a patient's quality of life and well-being and we look forward to welcoming you back soon. Thank you for helping us keep everyone safe.

For approved visitors, please note these specific requirements:

  • Visiting hours are from 6:30 am to 10:30 pm. Visitors may not remain overnight. 
  • Visitors must restrict their presence to the bedside of patient’s they are visiting (unless the visit is for a family meeting)
  • Hospital-provided 3-ply mask & face shield must be kept on at all times during the visit (for patient and visitor)
  • Visitors may be asked to wear additional PPE
  • If in a shared room, curtains must be closed during the visit
  • Only one visitor at a time per patient room, families may be asked to stagger their visits
  • Children under12 years old are not permitted (unless coming for treatment)

  • Before coming to WDMH, please review the screening questions below to ensure you can answer no to all the questions.
  • Please enter through the main hospital entrance (weekdays from 6:30 am to 7 pm) and Emergency entrance (7pm to 6:30  am and on weekends) where you will be greeted, screened, and your temperature will be taken.
  • Hospital-provided 
  • Please read our Q&A about bringing food and drinks to WDMH.
  • Visitors must go to the Nursing Unit before going to the patient’s room.
  • Please continue to follow other public health measures such as proper hand hygiene, respiratory etiquette, and physical distancing.
visiting hours

If you have any questions, please call 613-774-2420 and ask to be connected with the Patient Unit or Department you will be visiting.  

Visitor Screening 

Before coming to visit a patient at WDMH, please ensure you can answer 'no' to these questions.

1. Do you have a temperature of 37.8 degrees or greater?

2. Do you have new onset cough or worsening cough or difficulty breathing?

3. Do you have any one of the following new or worsening symptoms?

  • Sore throat, difficulty swallowing
  • Loss of taste or smell
  • Nausea, vomiting, diarrhea, abdominal pain
  • Runny nose, sneezing or nasal congestion (other than seasonal allergies)
4. Have you travelled outside of Canada in the last 14 days?

5. Have you been in close contact (within 2 metres) without wearing PPE with someone:

  • Who is symptomatic and has been tested and/or is waiting for results or tested positive for COVID-19?
  • Who has flu-like symptoms and has travelled outside of Canada in the last 14 days?
  • Who has flu-like symptoms and had close contact with lab-confirmed COVID-19 case?
6. Are you awaiting results of COVID-19 swabs because you:
  • Answered Yes to any of the above questions
  • Were directed to do so by a healthcare professional, employee health, or public health



Please note that each patient room has a telephone and there is no charge to receive calls. Long-distance charges apply for outgoing calls.


As well, family and friends can send virtual cards through the WDMH website at