Patient Accounts

The Billing Office is located on the first floor in Room D1-021A and is open from Monday to Friday, 8:00 a.m. to 4:00 p.m. You can pay for hospital charges not covered by OHIP using cash, cheque, debit or credit cards (Visa, MasterCard, American Express or Discover). For further information, please call 613.774.2422, ext. 6809.

Ontario residents with valid health cards are covered by the Ontario Health Insurance Plan (OHIP) and are entitled to standard ward accommodation. You may upgrade your room to semi-private (two patients per room) or private, when available. OHIP does not cover the upgrade cost. Patients may have insurance coverage to assist with these expenses.

Where possible, please confirm the type of coverage and daily maximum with your insurance provider, prior to admission. Some insurance companies place a daily maximum on the accommodations and any balance remaining will be the responsibility of the patient. If you have requested an upgraded room, we will make every effort to accommodate your request as soon as possible.

Patients admitted to the hospital without a valid health card will be responsible for payment prior to their discharge.