Patient Services

Patient Amenities

WDMH has many services in place to help our patients get well. If you have any questions, please speak with your health care provider.

Food Services | Housekeeping Services | Valuables | Onsite Conveniences | Reflection/Spiritual Room


Food Services

The New Horizons Café (cafeteria) is located on the ground floor and features a variety of hot meals, sandwiches, soups, salads, and beverages.


Hours of operation:

  • Monday to Friday: 7:00 a.m. to 1:30 p.m., serving breakfast, lunch and snacks
  • Saturday, Sunday & holidays: closed*

*Vending machines are located in the alcove next to the New Horizons Café (cafeteria) and next to Emergency and are available 24 hours per day.


WDMH is part of a regional Healthy Foods initiative. We are reducing the unhealthy food and beverage choices – and increasing the healthy ones – in the cafeteria, vending machines and Gift Shoppe.


Your Menu

During your hospital stay, your doctor will prescribe a diet most suited to your nutritional needs. All meals are based on Canada’s Food Guide to Healthy Eating and your diet requirements. Should you have any special needs or concerns regarding your diet or meals, please speak with your nurse.


All menus are developed by a team of Registered Dietitians and the Food Service Supervisor. The menus are planned to ensure that they meet the nutritional requirements for each diet. The development of the menu involves extensive taste testing with patients and hospital staff to ensure all menu items meet our standards for quality and acceptability.


Meal Delivery Times

Meals are delivered to the rooms as follows:

Breakfast 7:50 a.m. to 8:00 a.m.

Lunch 11:35 a.m. to 11:45 a.m.

Supper 4:45 p.m. to 5:00 p.m.


In addition, snacks are always available on each nursing unit for patients. Snacks include juice, milk, crackers, bread, peanut butter, and ice cream.

Please contact a member of your health care team if you have any questions or concerns.


Housekeeping Services

Housekeeping Services takes great pride in providing you with a clean and sanitary environment. Should you have any questions or concerns, please call 613.774.2422, ext. 6209.



Please send all articles of value home. If you are unable to do so, please contact Accounts Payable at 613.774.2422, ext. 6165 or in Room D2-467 to temporarily arrange safekeeping for your items. WDMH cannot be responsible for loss or damage of personal belongings.


There is an ATM (Automated Teller Machine) in the front lobby.


Onsite Conveniences

Telephones & Televisions

WDMH provides telephones to each patient room, and cable at no cost to you. Long distance charges apply. Watch Channel 34 for important information about your hospital stay.



To help you stay connected, WDMH has high-speed Wi-Fi access available. Patients and family members can easily stay in touch with friends and relatives. Computers are not provided by the hospital, but patients and families who bring their own laptop computer can connect to the Internet free of charge.



There is an ATM (Automated Teller Machine) in the front lobby.



Local newspapers are available from your care station. Vending machines containing a variety of regional and Ottawa newspapers are located outside our Main/Emergency entrance.


Reflection/Spiritual Room

WDMH offers a quiet, reflective place for patients and families. The Reflection Room is located just above the lobby on the second floor and is open 24 hours a day.

RReflection Room