Welcome Back

Visitor Guidelines as of June 24, 2020

Visits from family and caregivers contribute greatly to a patient’s quality of life and well-being. Visits have been challenging during COVID-19 and WDMH is pleased to be able to welcome more visitors back into the hospital. In doing so, we also want to keep everyone safe. We have specific requirements regarding screening and the number of visitors for each patient.

All visitors who pass COVID-19 screening will be allowed in the hospital.

  • Before coming to WDMH, please review the screening questions below to ensure you can answer no to all the questions.
  • Please enter through the main hospital entrance where you will be greeted, screened, and your temperature will be taken.
  • Please bring a cloth mask if you have one. If not, a mask will be provided to you.
  • Visitors must go to the Nursing Unit before going to the patient’s room.
  • Please continue to follow other public health measures such as proper hand hygiene, respiratory etiquette, and physical distancing.

Thank you for your support as we work together to keep everyone safe.


WDMH has also introduced guidelines regarding the number of visitors or caregivers:

visitor table

If you have any questions, please call 613-774-2420 and ask to be connected with the Patient Unit or Department you will be visiting.  


Visitor Screening 


Before coming to visit a patient at WDMH, please ensure you can answer 'no' to these questions.

1. Do you have a temperature of 37.8 degrees or greater?

2. Do you have new onset cough or worsening cough or difficulty breathing?

3. Do you have any one of the following new or worsening symptoms?

  • Sore throat, difficulty swallowing
  • New olfactory (smell) or taste disorders
  • Nausea, vomiting, diarrhea, abdominal pain
  • Runny nose, sneezing or nasal congestion in absence of underlying reason for these symptoms such as seasonal allergies, or post-nasal drip, etc
4. Have you travelled outside of Canada in the last 14 days?

5. Have you been in close contact (within 2 metres) without wearing PPE with someone:

  • Who is symptomatic and has been tested and/or is waiting for results or tested positive for COVID-19?
  • Who has flu-like symptoms and has travelled outside of Canada in the last 14 days?
  • Who has flu-like symptoms and had close contact with lab-confirmed COVID-19 case?
6. Are you awaiting results of COVID-19 swabs because you:
  • Answered Yes to any of the above questions
  • Were directed to do so by a healthcare professional, employee health, or public health
      The following two situations are exclusion to question # 6:
  • Elective swabbing for COVID-19 for asymptomatic individuals because they were worried|
  • Being in close contact or live with someone who is asymptomatic and was electively swabbed and is awaiting results of COVID-19 testing because they were worried



Please note that each patient room has a telephone and there is no charge to receive calls. Long-distance charges apply for outgoing calls.


As well, family and friends can send virtual cards through the WDMH website at