Coronavirus Update

Coronavirus Update

Keeping Everyone Safe

WDMH may look a little different – but our commitment to caring for you hasn’t changed!  WDMH has started doing some non-urgent surgeries, endoscopies, and ambulatory/outpatient services. Priority is being given to patients with the most pressing needs. Patients are being called to rebook their appointments. If you need urgent care, please go to the Emergency Department.

This resumption of services will be very gradual, over weeks, and possibly months. We are collaborating with other hospitals in the region to meet the provincial requirements. For example, we need to have enough personal protective equipment (masks, gowns) and we need to ensure that there is room in the hospitals should the number of COVID-19 cases increase.

At WDMH, a few things have changed due to COVID-19. Everyone is now screened at the door. All staff and physicians are wearing masks. And we have increased the number of hand sanitizing stations throughout the hospital. We want our patients to feel safe when they come to WDMH – and we have taken every precaution to ensure that.

Feeling Ill?

  • If you think you may have Coronavirus symptoms, please call Telehealth Ontario (1-866-797-0000), the Eastern Ontario Health Unit (1-800-267-7120), or your family physician. You may also schedule an appointment at the COVID-19 Assessment Centre in Winchester. Symptoms may include fever, pneumonia, “any new or worsening symptom” such as cough or shortness of breath, sore throat, runny nose, sneezing, or nasal congestion, hoarse voice, difficulty swallowing, new smell or taste disorders, nausea, vomiting, diarrhea, or abdominal pain.

  • The Ministry of Health has an online Coronavirus assessment tool that provides helpful information. It is easy to use. By answering a few questions, you will be able to make informed choices about what to do based on your needs.

  • If you have a medical emergency, please call 9-1-1.

Coming to WDMH 

  • Between 7 a.m. and 7 p.m. on weekdays:
    • Please use the main entrance, including obstetrics and support person, chemotherapy, dialysis, and ambulatory care patients.
    • Emergency patients should use the Emergency Department entrance. 
  • Between 7 p.m. and 7 a.m. and on weekends:
    • Everyone should use the Emergency Department entrance. 
  • At all entrances, screening will take place and temperatures will be taken. 

  • The Emergency Department is open if you have an emergency. We have precautions in place to keep everyone safe.

  • Some perioperative patients will be required to have a COVID test prior to their surgery date. If you require a COVID test, you will be given a scheduled date and time by the hospital.

  • WDMH recognizes that it is difficult to be apart from family members who are in the hospital. Unfortunately, we are only able to accept essential items at this time. Items must be 'wipeable' to support stringent infection control practices to keep everyone safe. Essential items include: glasses, hearing aids, dentures, medications, shoes for rehabilitation, clothes on day of discharge  (not earlier), communication devices such as iPads or tablets (that staff can wipe down).  Please place items in a plastic bag and clearly label the package.

  • Floral deliveries will be accepted at the Main Lobby desk or ER screening desk, depending on the delivery time and day of the week. The flowers will be picked up and delivered to the patient. 

  • For details about changes to the Obstetrics Unit, visit

  • We are slowly welcoming our volunteers back to WDMH in specific departments. We miss you! 

  • All group events and programming have been suspended. This includes workshops and evening events and diabetes group education classes.

COVID-19 Assessment Centre in Winchester

The COVID-19 Assessment Centre in Winchester is at the Lions Club Hall at 515 Albert Street and is open from Monday to Friday, from 10:30 am to 6 pm. There is a lunch break from 2:00 to 2:45.

Patients can call 613-801-2333 to book their test. Patients will be given an estimated window of time to come to the Winchester Lions Hall.  Our goal is to test as many patients as we can each day, recognizing the limited resources and space.


The Ministry has introduced new testing guidelines. Read more on the Ministry website 

Thank you for your patience and understanding as we implement this new system. We will continue to provide updates on the Assessment Centre here and through WDMH's social media channels.


Anyone experiencing severe symptoms such as difficulty breathing should call 911 or go to the hospital emergency room. 


For full details about the Assessment Centre, visit


Donations of Personal Protective Equipment


Like all Ontario hospitals and long-term care homes, WDMH is working hard to keep patients and staff safe during the COVID-19 pandemic. We welcome donations of personal protective equipment (PPE) from the community to help ensure we have adequate supplies. For full details, visit our PPE Donations page


Get the Facts

To reduce the spread of germs including the flu and COVID-19, remember to:

  • Wash your hands often with soap and water, or use hand sanitizer
  • Avoid touching your eyes, nose, and mouth unless you have just cleaned your hands
  • Cover your cough and sneeze with a tissue or into your arm, not your hand
  • Wear a mask when indoors in public places and when physical distancing is difficult. 
  • Stay home if you’re sick

Read this simple COVID-19 explanation.


For the latest information about Coronavirus, please visit credible websites such as:

During this time of increased pressures, the professionalism, compassion, and teamwork of the WDMH team is to be commended. 

Thank you for your understanding as we work together to protect everyone’s safety and well-being.