Ontario residents with valid health cards are covered by the Ontario Health Insurance Plan (OHIP) and are entitled to standard ward accommodation.  You may upgrade your room, if available, to semi-private or private.  You need to check your insurance coverage before being admitted.   OHIP does not cover extra costs such as an upgraded room.  Your insurance company may cover all or part of the costs of an upgraded room.  You will be responsible for payment of any amounts not covered by your insurance provider.  Television and telephone services will be provided at no additional charge.  If you have requested an upgraded room, we will make every effort to accommodate your request as soon as possible. 

Consent to Treatment
You may be asked to sign a consent form for certain tests, procedures and treatments.  Before signing, make sure you know and understand the benefits and risks.  This is called informed consent.  Talk to your doctor if you have any questions or would like additional information before signing.  You have the right to refuse treatment, but make sure you know what may happen if you do.

Advance Directive / Living Will
If you have prepared an Advance Directive or Living Will, please tell a member of the health care team when you are admitted.  Be sure to designate a family member or friend as your alternate decision-maker to receive information and/or make decisions on your behalf.

Privacy / Confidentiality
Ensuring confidentiality and privacy with regards to your care is of the utmost importance to us.  If you have any questions or concerns, please contact the Chief Privacy Officer.

Please note that your health records are kept securely in accordance with the Public Hospitals Act.  Release of any information follows all legislative requirements.  If you have any questions or concerns regarding your health record you may contact Health Records at extension 5615 or the Chief Privacy Officer at extension 6755.