We expect care providers to:

• Treat patients in a skilled and caring manner.
• Inform the patient about the options available regarding treatment and care and obtain the informed consent of the patient.
• Seek permission from the patient to communicate with a family member, friend or outside care provider about his/her health status and plan of care, when necessary and appropriate.
• Maintain confidentiality.
• Inform the patient of an estimated time of discharge as soon as possible following admission.
• Facilitate access to community services, if necessary, prior to discharge to ensure a continuity of care.

We expect patients to:

• Share relevant information with care providers.
• Identify one contact person, (a family member or care provider) who we can inform about his/her health and plan of care – when necessary or appropriate.
• Share information with respect to substitute decision makers regarding personal and financial care – as necessary.
• Accept responsibility for decisions he/she makes about personal care and treatment.

We expect patients, families and care providers to:

• Respect each other’s values, beliefs, privacy and time.
• Contribute to and maintain a clean and safe environment.
• Share in the responsibility for appropriate use of health care services.
• Respect and comply with the hospital policies, rules and legislated requirements.
• Communicate and behave with respect towards each other.